Perfect after-sales service

Recently, one of our customers from America place an re-order for a T Handle Latch Lock. When our engineers designed this lock, they used a nut to fix the bolt. However, because the customer used the lock on a very bumpy road, they had very high requirements for the anti-vibration function of our lock. Before placing an order, the customer reported that a small number of our locks had loose nuts after two years of use. Although our lock warranty is one year, after the customer told us this after-sales issue, we attached great importance to it. We immediately told the engineering department the feedback from the customer and asked for improvements to the anti-vibration function of the product. After receiving our improved samples, the customer was very satisfied with our after-sales service, after-sales processing time, problem-solving ability, and improved samples, so he continued to order this T-handle latch from us. We are very grateful for our customers' trust and support. We will continue to maintain our advantages and continue to provide customers with high-quality products.